It’s odd that my interactions with one of the largest companies in Singapore would spur me to resume my blogging, but God works in mysterious ways.
And thanks, Singtel…I guess…
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I’d just spent two frustrating days dealing with the telco over my dad’s fibre Internet installation, with no resolution in sight. I eventually had enough, and posted about the incident on their Facebook page here.
In that post, and in a comment to their followup, I made a very pointed observation: Good service means, among other things, committing to calling the customer back by a certain time, even if it’s just to let them know that you’re still working on the problem, and need some more time to resolve it…and set another deadline to follow up.
That way, the customer knows they haven’t been forgotten, and are therefore likely to be more forgiving of your company’s failings. In turn, you buy yourself some goodwill and trust, not something to sniff at in these untrusting times.
Wise teenagers also employ this method on their nights out, calling their parents by a certain time to let them know what’s going on…especially if they’re stuck waiting for a bus that never seems to arrive. It puts the adults’ minds at ease, and ensures continued willingness to let the teenagers have their freedom.
So why do so many of us not do the same thing with our Father?
Why do we say that we’ll pray to Him at some (handwaving) point, rather than committing to prayer when we rise from our beds, or during our daily commute, or some other fixed time?
How can we claim to serve Him well, and not commit to “call” Him back by a certain time each day?
In this season of Lent, halfway to the Paschal Triduum, is it not time to commit to good and Godly service…and get back to the Lord?
‘But now, now-it is the LORD who speaks-come back to me with all your heart, fasting, weeping, mourning.’ (Joel 2:12)